ITIL requires knowing the discrete set of services offered and knowing what the customer needs. The ITIL processes must support these services and must also provide mechanisms by which customer and business needs can be identified, so that the services and processes can continually evolve and mature.
The goal of ITIL is to promote optimal service provision to the customer - at justifiable costs. In a nutshell, ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Many ITIL-focused companies are requesting guidance on the ITIL value proposition and how to translate the framework to practical IT service value. Visit the FrontRange ITIL and IT Best Practices whitepaper library to gain some strategic and practical insight on the ITIL value proposition for your IT organization.
The FrontRange ITSM product line was developed with ITIL and other industry best practices at the forefront of the design. ITIL alignment with FrontRange ITSM provides a wealth of best practices information developed across thousands of organizations.
Best practices, including ITIL, SOX and COBIT, work to align IT with strategic business goals, improve efficiency of service delivery, sustain revenue growth, improve corporate information systems, and improve customer loyalty.
The benefits of implementing ITIL best practices and ITIL-compatible IT service management solutions include:
- Competitive advantage through cost reduction
- Agility provided by standardized processes
- Business efficiency through streamlining of IT processes and better alignment between vital business functions and IT services
- IT value through business and IT operational and goal alignment
- Improved internal customer and user satisfaction
- Speed and completeness of compliance with regulatory authorities
HEAT® includes a complete suite of core service and support components into a consolidated service desk solution designed specifically for the needs of the small to midsized marketplace. End-to-end support helps manage service issues from the initial call to completed work orders and service restoration.
FrontRange® ITSM is the FrontRange next generation service management suite – the most comprehensive ITIL®-compatible solution for the mid and distributed enterprise. This complete set of nine modules delivers a high level of out-of-the-box functionality and tremendous configurability.